Fall Guys, Mediatonic’s bouncy bean battle royale, has confirmed to be an enormous hit ever because it turned free-to-play almost a month in the past. However in contrast to the sport, it hasn’t been all rainbows and sunshine for developer Mediatonic. The large inflow of gamers throughout launch day wreaked havoc on the servers and resulted in all types of points. Now, the studio is coping with a money store bug that’s inadvertently robbing gamers of their premium forex.
Quite a few gamers have reported being auto-charged whereas searching by way of the money store with none kind of affirmation, as documented by one participant:
This new store is a joke, was testing some objects and it actually auto bought this faceplate I’ll by no means use. Not less than have a affirm button or one thing. Not even a cancel buy button? My controller doesn’t have any points with caught buttons or double urgent when not meant. from FallGuysGame
To make issues worse, buyer help representatives had been apparently unaware of the bug and accused gamers of mendacity to get a refund. “You may have acknowledged that it is a ‘bugged buy’ and a ‘identified situation.’ Neither of these items is the case. The acquisition was made by you, not a bug. Whether or not it was intentional or not, that is nonetheless the case,” a help rep reportedly mentioned.
“This isn’t a ‘identified situation’ as a result of it isn’t a difficulty. Objects can’t be purchased robotically by the system, they at all times require enter from the participant. Once more, whether or not unintentional or not, you made this enter and bought the merchandise. As per our EULA, which you agreed to, all purchases are closing and won’t be refunded,” added the rep.
Mediatonic, nevertheless, later acknowledged the difficulty and that the help consultant’s response was unacceptable. “What is occurring within the recreation just isn’t meant and we’re actively fixing it,” a spokesperson advised PCGamer. “The customer support response was additionally not acceptable and we’ll supply a make good for all affected.”
The studio additionally apologized on Twitter and warranted the group that they’re engaged on a repair and that every one refund requests created from June 21st till the repair is deployed shall be processed. All gamers may even obtain the coveted color-changing legendary-tier Grandis costume as compensation.
We heard your suggestions on unintentional purchases – and we’re sorry!
To make it proper:
✨ We’re bettering the shop design to stop this
✨ All refund requests for cosmetics from twenty first June 2022 shall be honoured till we enhance the shop
✨ We’re giving everybody GRANDIS 👇 pic.twitter.com/L7Bsz9nbg8— Fall Guys… FREE FOR ALL! 👑 (@FallGuysGame) July 15, 2022
